Customer Service Representative

Job Description

Job Summary

• Interact with mobile customers thru voice or livechat channel to provide:
• Accurate information about plans and services
• Assist in activating or cancelling their service
• Help in setting up or updating their account
• Answer basic trouble shooting and billing concerns.
• Obtain complaint details.
• Promote and educate customers about self-service options.
• Record details of customers concern or inquiries and act in accordance to it.
• Ensure that required changes are made to resolve the queries of the customers.
• Refer unresolved and pending customer grievances to the concerned departments for further investigation.
• Review policies and terms to ensure that we resolve issues as per regulations.
• Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
• Cross sell and promote other amaysim products and services
• Adhere to schedules.
• Provide an excellent customer experience to mobile customers.
• Conform withthe accounts goals and policies.