Customer Service Officer Day And Mid Shift

✨ Why Join Us?

Be the frontline hero of our customer experience! If you love helping people, solving problems, and working in a fast-paced environment, this role is perfect for you.

Key Responsibilities

• Handle client queries via email, fax, and calls (inbound & outbound)
• Resolve disputes and provide accurate, timely solutions
• Escalate issues to relevant departments
• Collaborate with teams like Arrears, Sales, Retention, and Discharges
• Organize welcome calls and assist with retention & sales support
• Prepare letters (e.g., dishonor notices, confirmations)
• Process tasks such as:
• Interest Rate Reduction
• Loan Conversions
• Visa Debit Card requests
• Posting refunds/payments (with approval)
  

Minimum Qualifications

What We’re Looking For

• Confident communicator with strong oral & written skills
• Customer-focused and professional demeanor
• Ability to multi-task, plan, and solve problems under pressure
• Proficient in Microsoft Word, Excel, and email systems
• Strong analytical skills and attention to detail
• Flexible and deadline-driven
  
  

🌟 Why Join ColCap?

✅ Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.

✅ Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

✅ Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

✅ Comprehensive Benefits

• HMO coverage with 2 free dependents upon regularization
• Paid Vacation Leave (extra credits starting your 2nd year)
• Sick Leave Credits
• Meal Allowance
• Bereavement Leave
• Birthday Leave
  
  

✅ Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions
• Monthly Employee Engagement Activities for a fun and collaborative workplace
• Employee Recognition Awards
• Community Service Programs
• Training Programs
• Leadership Programs
• Cultural Trainings
  
  

✅ Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.

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