Customer Service Associate Italian Bilingual

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Customer Service Associate is within our office located at Manila, Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email and Esker.

This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES :

• Manage and process the workflow related to customer purchase orders which includes : Fax and Email purchase orders into Esker (fax automation solution) and salesforce.com (CRM)
• Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx International Limited’s SAP ERP system
• Elevate workflow issues to Order Escalation Specialists in Galway, Ireland to escalate all unsolved customer purchase orders for a timely resolution
• Communicate with supervisor to ensure daily order processing requirements are met
• Execute applicable Quality System processes
• Other duties as assigned
  
  

• Must possess at least College/Bachelor’s Degree
• Minimum 1-2 year(s) experience in a related field required
• Knowledge of SAP or ERP applications preferred
• Fluency in German language
  
  

• Must be proficient in MS Office including Excel, Word and Outlook
• Must have good keyboarding and typing skills
• Must have data entry experience
• Must be able to multi-task and meet deadlines
• Must be able to communicate professionally
• Must be willing to work night shift
  
  

• Customer Focus
• Functional/Technical Skills
• Priority Setting
• Problem Solving
• Process Management