Customer Champion

About The Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Given the increasing volume and depth of scientific engagements required, the current manpower is insufficient to fully maximize opportunities within this institution.

Main Responsibilities

Promotion & Customer Engagement

• Promote and increase adoption of Sanofi products among hospital-based doctors, nurses, pharmacists, and other healthcare professionals.
• Build long-term, trust-based relationships with key customers to support sustainable growth.
• Drive impactful product discussions aligned with brand strategy and clinical evidence.
  
  

Sales & Operations Planning / Brand Strategy Execution

• Build prescription demand for key brands by delivering strong scientific value at every interaction.
• Execute sales and operational plans aligned with brand strategy and performance standards.
  
  

Business Results & Territory Management

• Forecast sales and propose commercial strategies using territory-level insights and data.
• Manage budgets, expenditures, and ROI in alignment with territory priorities (A&P and commercial policies).
• Drive profitable growth while ensuring stewardship of company resources.
  
  

Development & Performance Management

• Take ownership of personal development to meet future business needs.
• Work closely with district managers and learning partners to ensure strong performance and continuous improvement.
  
  

Operational Efficiency

• Collaborate with distributor counterparts and third-party agencies to execute daily operations effectively.
• Monitor performance of external partners and ensure alignment with execution standards.
• Implement productivity and process improvement initiatives.
  
  

Market Intelligence & Insight Generation

• Gather and analyze market data, competitor activities, customer feedback, and sales trends.
• Identify emerging opportunities and threats, sharing insights with internal teams to guide strategy and response plans.
  
  

Stakeholder Partnership & Customer Management

• Collaborate with internal and external stakeholders to execute sales plans efficiently.
• Ensure excellent customer experience through proper targeting, tactical activities, and optimal budget utilization.
• Drive initiatives that strengthen customer advocacy.
  
  

Key Account Management

• Build and maintain strong relationships with pharmacists, branch managers, and key decision-makers.
• Conduct regular pharmacy visits to assess stock availability, monitor competitor activities, and support commercial initiatives.
• Ensure brand listing in hospital formularies.
• Prepare volume forecasts and lead execution of territory business plans.
• Identify and develop new business accounts to support market penetration and expansion.
  
  

About You

• Bachelor’s degree in science, Health-related, (e.g., Pharmacy, Nursing, Biology, Medical Technology, Chemistry, or other relevant fields).
• Experience 2-3 years in the pharmaceutical or healthcare industry.
• Preferably with Philippine Regulatory Commission (PRC) Medical Representative Accreditation.
• Strong command of the English language, both written and spoken, with excellent communication and presentation skills.
  
  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development.
• Drive process improvement and innovation in partnership with a motivated and supportive team.
  
  

nullPursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

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