Customer Care Coordinator Telehealth

🌟 Were Hiring: Customer Care Coordinator (Telehealth)! 🌟

We are looking for a dedicated and empathetic Customer Care Coordinator to join our telehealth team. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that our patients receive the best possible care experience.

📍 Location: Taguig, Philippines

⏰ Work Mode: Work From Office

💼 Role: Customer Care Coordinator (Telehealth)

Join our team as a Customer Service Representative and play a key role in delivering compassionate, high-quality care to women navigating menopause. You’ll be the first point of contact through live chat and other digital channels, handling patient inquiries with empathy, professionalism, and precision.

From assisting with appointment scheduling to guiding patients through medication coordination and care pathways, you’ll ensure every interaction reflects our commitment to empowering women through expert telehealth care.

Key Responsibilities

• Be the empathetic, professional online voice of telehealth, responding to patient inquiries via phone, emails and chat.
• Assist patients with appointment scheduling, medication coordination, and general queries related to their care journey.
• Provide accurate and timely information while maintaining high standards of patient service.
• Collaborate with cross-functional teams to ensure smooth, end-to-end patient support.
• Maintain precise patient documentation in compliance with confidentiality and data protection standards.
• Contribute to achieving patient satisfaction and retention goals.
• Support process improvement initiatives that enhance the patient experience.
  
  

• At least 2 year experience in customer service (preferably a similar support or healthcare environment)
• Excellent written communication skills with a warm, empathetic tone
• Strong problem-solving and multitasking abilities in a fast-paced setting
• A patient-first mindset and a genuine passion for improving women’s health experiences
• Ability to work independently while collaborating effectively with a remote team
• Basic proficiency in Microsoft Office and comfort learning new digital systems
• High attention to detail and respect for confidentiality in handling sensitive information.