CSR Night Shift Ortigas

customer service representative (retail) – night shift

location: Jollibee Tower, Ortigas Center, Pasig City

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.

If you have a background in retail and customer service, and you’re ready to take your career to the next level, this could be the opportunity for you.

What You’ll Do

As a key member of our team, you will:

Deliver outstanding customer support across multiple channels (phone, chat, and email)

Handle inquiries related to orders, products, and services with professionalism and care

Process customer orders efficiently via phone, email, and chat

Drive first-call resolution and ensure a seamless customer experience

Recommend relevant or promotional products to support sales growth

Manage multiple accounts simultaneously while maintaining quality and accuracy

Resolve concerns effectively by identifying customer needs and offering the best solutions

why join us?

Competitive salary + night differential pay

Opportunity to work with international retail accounts

Hybrid flexibility after regularization

Career growth in a dynamic, customer-focused environment

Be part of a team that values performance, reliability, and customer excellence

ready to apply?

If you’re a customer-focused professional with strong retail experience and are ready to thrive in a night shift environment, we’d love to hear from you!

Minimum Qualifications

what we’re looking for

• must-have requirements
• Retail experience (non-negotiable)
• At least 3 years of customer service experience (chat, email, and/or phone)
• Willingness to work night shift (with night differential pay)
• Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)
• Strong communication skills (written and verbal)
• Stable work history with good tenure
• preferred skills & experience
• Experience in both sales and service roles
• Proven ability to sell or upsell over the phone or chat
• Experience handling multiple channels simultaneously (chat, email, phone)
• Familiarity with Click-to-Chat platforms
• Proficient in MS Outlook, Word, and Excel
• Strong multitasking and organizational abilities
• Fast and accurate typing skills