Creation Supervisor

Responsibilities

• Lead, coach, and support Sales Assistants in achieving team objectives.
• Monitor daily sales activities, including calls, follow-ups, and CRM updates, to ensure quality and productivity.
• Conduct performance evaluations, provide feedback, and support employee development.
• Manage onboarding, training, and ongoing coaching for team members.
• Handle inbound and outbound sales interactions and serve as the escalation point for complex concerns.
• Maintain CRM accuracy and improve processes related to scheduling, documentation, and reporting.
• Track and report on key performance metrics, including call volume, conversion rates, and lead progression.
• Analyze performance data to identify trends, gaps, and improvement opportunities.
• Collaborate with stakeholders to align sales efforts with business objectives.
• Ensure compliance with standards, accurate documentation, and organized record management.
  
  

• Bachelors degree, or High School Diploma with 3+ years of professional experience.
• Excellent English communication skills.
• Minimum 3 years in sales support, customer service, or sales operations.
• 2+ years in a supervisory or leadership role.
• Proficiency in Google Suite and CRM tools.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
  
  

• Experience in BPO or telemarketing environments
• Proven ability to manage highvolume sales activities and drive team performance
• Strong analytical skills in reporting, KPI management, and leading teams toward shared goals
  
  

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential