Control Management Director

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About This Role

Wells Fargo is seeking a Control Management Director supporting Consumer Lending Operations. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

In This Role, You Will

• Manage and develop a team of multiple levels of directors and managers with focus on delivering service of moderate to high complexity for cross functional stakeholders and internal partners associated with the function or affected by its outcomes
• Identify opportunities for process improvement and risk control development by overseeing strategy and execution of all activities
• Lead Business Controls team by making strategic decisions to resolve highly complex issues by ensuring all process weaknesses or gaps are identified and remediation plans are supported and acted upon
• Interpret and develop range of policies and procedures for business functions with moderate to high complexity and risk
• Collaborate with and influence corporate heads, business heads, legal, audit, regulators, industry partners, elected officials, and trade groups including more experienced leadership
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
• Develop and guide a culture of Business Controls talent development to meet business objectives and strategies
  
  

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management or leadership experience
  
  

• Candidate must be a graduate of a bachelor’s degree or higher
• Candidate must have 8+ years of relevant experience in an executive leadership capacity in Risk Management or Business Controls
• Knowledge and understanding of operational risk management in the financial services industry
• Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with group’s processes
• Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps
• Comprehensive understanding of operational risk management and or operations process management
• Strong understanding of data, analytics, records management and information security
• Strong leadership skills with the ability to interact and lead discussions comfortably with senior levels of management and regulators
• Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department
• Ability to manage initiatives involving process improvements
• Knowledge and understanding of Issue Management, Financial Controls and Risk
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Consumer lending experience related to data and analytics Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to prepare management level presentations
• Experience in gathering, analyzing and interpreting large datasets
• Ability to lead projects/initiatives with high risk and complexity