Consumer Data Platform - Senior Site Reliability Engineer

Job Location

MANILA NET PARK OFFICE

Job Description

As an SRE in the Consumer Data Platform, you will play a vital role in enabling and sustaining superior brand communication with our consumers. The Consumer Data Platform is integral to enhancing consumer journeys, and achieving our reliability targets is essential for delivering this excellence. It supports over 250+ brand country combinations and processing millions of records per day. As part of a global engineering team, you will focus on product improvements and drive initiatives in Site Reliability Engineering to meet our business objectives.

Responsibilities:

• Collaborate with Product and Engineering teams to establish and maintain standards and best practices for system reliability, effectively managing these through Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Develop and implement long-term SRE strategies that align with the overall business objectives of the Consumer Data Platform.
• Lead and mentor junior engineers, fostering a culture of continuous learning, improvement and technical mastery within the team.
• Design and implement comprehensive observability frameworks that integrate metrics, logging, and tracing to enhance visibility across our systems.
• Lead automation initiatives aimed at reducing engineering and operational toil while developing self-healing mechanisms for enhanced system resilience.
• Design, build, and deploy product features with a strong emphasis on reliability to achieve business objectives.
• Support incident resolution for critical issues through effective troubleshooting and facilitate blameless post-mortem reviews to drive learning and improvement.
• Analyze existing system designs and configurations, providing actionable recommendations to enhance system reliability.
• Collaborate with the broader engineering team to propose improvements, recommend new standards, and share valuable insights from learnings and experiences.
  
  

• 3+ years of experience as a Site Reliability Engineer (SRE), Operations Engineer, or in a similar role supporting business-critical, high-traffic services, with proficiency in using observability tools
• Background in Software Engineering with strong programming skills in modern languages (e.g., Java, Go, or C#) and a deep understanding of object-oriented programming and design principles.
• Familiarity with various production failures, enabling early identification of risks and potential failure points.
• Ability to troubleshoot large-scale production systems by integrating insights from diverse domains and signals from monitoring tools.
• Experience designing distributed systems in cloud environments.
• Proficient in modern cloud infrastructure, with hands-on experience in GCP, Infrastructure as Code (Terraform), GKE administration, and virtualization technologies.
• Experience with CI/CD pipelines, container orchestration (e.g., Kubernetes), and infrastructure-as-code practices (e.g., Terraform).
• Strong understanding of networking, security, and distributed systems architecture.
• Excellent critical thinking and communication skills, with strong leadership and teamwork capabilities, along with a keen enthusiasm for quickly learning new technologies.
• Self-motivated and detail-oriented, demonstrating strong analytical skills, a passion for excellence, and a commitment to continuous learning.