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Concierge Frontdesk

Talentmate

Philippines

21st November 2025

2511-20361-1

Job Description

Bachelors degree in Tourism and/or any related course
Fresh graduates are welcome to apply
Prior experience in facilities, property management, hospitality or related field
Effective verbal and written communication skills
Able to interact with the general client staff & vendors with easeo Ability to manage conflict and conflicting priorities.
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
Has Knowledge in Microsoft Office
Practice email etiquette

Responsibilities

Foreseeing and assessing the guests/customer needs:

Complying with the establishments regulations and good practices to ensure customer satisfaction;
Maintain a positive workplace ambiance
Align with The Globe Way culture;
Catering to the guests needs by anticipating and answering their requests in a timely manner;
Handling outgoing and incoming correspondence in an accurate and timely manner.
Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
Ensures guests/customers query or concern reaches the appropriate party within the day.

Communicating With The Guest / Service Orientation

Being the liaison between the guest and the site premise;
Responding to the guests questions and inquiries; and
Ensuring all information provided to the guest is current and accurate;
Warmth and sincere greetings, personalized if possible
Consistent phone confirmation of guests or visitors identification (ID);
Consistent capturing and storing of visitors guests profile
Prompt confirmation of the meeting or visit with the host employee;
Issuance of guest badge for the confirmed and valid meeting or visit;
Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
Efficiency in handling customer complaints to avoid escalation;
Consistently implement the existing building access house rules in coordination with the monthly reports;
100%t utilization of the existing visitor management system.

Facilitating Guest Traffic

Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
Identify and process legitimate visitors or guests for official meetings;
Identify and process reception desk transactions that need to de diverted to the official;
Identify and process special material receiving transactions such as senior leadership teams and local government;
Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.

LOCATION: BGC, TAGUIG CITY

SCHEDULE: MONDAY TO FRIDAY - 8hr + 1hr break

SALARY: Php 18,000

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	http://www.campaign.com.sg	Job Function:	Hospitality & Guest Services
Company Industry/ Sector:	Staffing and Recruiting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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