Communications Specialist Cash Loan

About The Job

The key function is to supports the end-to-end execution of customer communication initiatives for cross-sell cash loan (CLX) products. This role ensures that day-to-day BAU campaigns run smoothly by managing communication drafting, coordination, and documentation while safeguarding accuracy, timeliness, and alignment across all messaging touchpoints. The Specialist plays a key role in keeping the campaign engine running—supporting setups, securing approvals, maintaining version control, and ensuring consistent communication experience across channels.

What Youll Do

Communication Plan Development & Execution

• Prepare first-draft communication copy for SMS, email, app notifications, telesales scripts, and digital placements, ensuring clarity and consistency with brand and product guidelines.
• Validate accuracy of message details, including rates, terms, eligibility criteria, and mandatory disclaimers.
• Manage updates to communication trackers, copy repositories, and version-controlled documentation files.
• Execute timely BAU CLX communication requirements across CRM systems, digital marketing platforms, and relevant marketing channels.
  
  

Campaign Coordination & Deployment

• Support campaign setup and configuration across communication systems (e.g., CRM, automation tools, delivery platforms).
• Assist in scheduling, launching, and monitoring communication batches across multiple channels.
• Coordinate with internal teams to confirm readiness of materials, data lists, timing, and contingency requirements prior to launch.
• Ensure all BAU and pilot campaigns are executed according to the product lifecycle and GTM plans.
  
  

Basic Data Analysis & Reporting

• Pull campaign performance data and assist in preparing routine dashboards and post-campaign reports.
• Identify trends, irregularities, or performance risks and flag them to the Senior Specialist or Manager.
• Track performance of cross-sell initiatives and assist in deriving initial insights for optimization.
  
  

Cross Functional Collaboration

• Work with Campaigns, Product, Sales Channels, Operations, and Marketing Communications to ensure alignment of communication materials.
• Ensure timely follow-ups, approvals, and version control of campaigns especially on creative material requests.
  
  

What You Need To Have

• 0-3 years experience in a CRM (Customer Relationship Management) or Marketing communications role.
• Previous experience in a Fintech company is an advantage. Industries like FMCG, Banking, Retail, Digital media & multi-cultural, preferred.
• Highly creative, well-versed in current marketing tactics and executions. With experience in copywriting & creative direction would be a plus.
• Ability to be upbeat in a fast-paced & evolving environment while meeting production goals & requested deadlines
• Energetic and accountable work style, comfortable working under tight timelines and with a sense of urgency even when information may be ambiguous
• A wide degree of creativity is expected with ability to manage several tasks simultaneously
• Demonstrate professional communication, negotiation & problem-solving skills with the ability to offer unique solutions and clearly convey complex results and concepts
  
  

Job Perks Youll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal career mobility options
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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