Command Center Senior Manager
Talentmate
Philippines
23rd September 2026
2609-2544-2360
Job Description
- Lead mission-critical operations with enterprise-wide impact
- Drive strategic incident management in a global environment
The company is a shared services of one of the biggest grocery stores in the US.
Job Description
- Lead end-to-end Command Center operations covering NOC, Compute Operations, and Major Incident Management.
- Act as the senior escalation point for critical incidents and service disruptions.
- Provide leadership and direction to Shift Operations Managers across multiple shifts.
- Oversee incident, change, problem, and service management processes aligned with ITIL best practices.
- Ensure effective collaboration across infrastructure, engineering, operations, vendors, and business stakeholders.
- Manage vendor relationships, operational escalations, and SLA performance.
- Drive operational reporting, governance, performance monitoring, and risk management initiatives.
- Champion continuous improvement, automation, monitoring enhancements, and operational resilience.
- Develop executive-level operational reports, presentations, and business performance updates.
- Build, coach, and develop leadership capability while ensuring resource readiness across a 24/7 environment.
- Minimum 7 years of experience in technology operations, Command Center, NOC, or IT service operations.
- Experience working within 24/7 support environments with incident escalation and service restoration responsibilities.
- At least 3 years of people leadership experience managing managers, leads, or supervisors.
- Strong background in Major Incident Management and crisis leadership.
- Experience managing cross-functional technology domains including networking, infrastructure, compute, and operations.
- Proven understanding of ITSM disciplines such as Incident, Change, Problem, and Major Incident Management.
- Ability to collaborate with global stakeholders and offshore/onshore teams.
- Experience handling vendor management, operational escalations, and SLA governance.
- Strong analytical skills with the ability to leverage operational metrics and trend analysis for service improvements.
- Bachelor's degree in a relevant technology or engineering discipline or equivalent experience.
- ITIL 4 Foundation certification required; additional ITIL, COBIT, ISO20000, SRE, or leadership certifications are advantageous.
- Full onsite, night shift opportunity in BGC.
- Senior leadership role with responsibility for enterprise-wide technology operations.
- Opportunity to manage and develop multiple operational leadership teams.
- Exposure to global stakeholders and large-scale technology environments.
- High visibility position with executive-level engagement and decision-making authority.
- Opportunity to shape operational strategy, resilience, and service excellence initiatives.
- Dynamic and fast-paced environment focused on innovation and continuous improvement.
- Competitive compensation and benefits package.
- Career growth within a globally integrated technology organisation.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Taguig National Capital Region |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Call Center Operations |
| Company Industry/ Sector: |
Other | ||
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