Collections Manager Shared Services Competitive Pay

Work Schedule: Monday to Friday - Dayshift, Full Onsite

Location: BGC, Taguig

Industry: Shared Services

Key Responsibilities:

• Oversee the daily collections and dispute management processes, developing action plans to meet or exceed departmental targets and metrics.
• Monitor customer interactions and calls, providing coaching, mentoring, and training to enhance team performance.
• Act as the escalation point for complex or sensitive issues, ensuring timely and effective resolution.
• Identify opportunities for process improvements and implement initiatives to enhance collections and dispute management efficiency.
• Support month-end and year-end closing activities to ensure timely and accurate financial reporting.
• Conduct team trainings and maintain up-to-date Standard Operating Procedures to ensure compliance and knowledge sharing.
  
  
  

• Bachelors degree in Accounting, Finance, Business Administration, or a related field
• 5–7 years experience in collections, accounts receivable, or dispute management
• Strong experience handling customer disputes and escalations
• Proven experience managing and developing teams
• Proficiency in SAP and advanced Microsoft Excel skills
• Experience collaborating with global stakeholders
• Customer service experience is an advantage
• Exposure to process improvement initiatives is an advantage