Collection Representative

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The collections representative is responsible for providing customer service through the various means we have available to advise on their payments, in order to reduce the number of clients in arrears in the portfolio and the risk of overdue accounts receivable.

Responsibilities

• Explanation and customer service with any information related to their financing, validation and application of payments.
• Make phone calls according to the assigned portfolio to contact the various Merchants and clients by carrying out the requested collection management.
• Recover payments from clients who are late on their account, organizing clients depending on their level of delay and reporting payment promises.
• Comply with the established goals, complying with the policies, scripts, script, procedures and dealing with the clients.
• Help improve the collection strategies we already have in place.
  
  

Requirements

• Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
• Intermediate knowledge of Microsoft Office tools and Google Suite.
• Previous experience in collection or customer service preferably in the sales or financial sector, for at least 1 year.
• Effective communication skills, ability to work in a team and handle difficult situations under pressure.
• Ability to demonstrate empathy and a supportive attitude when communicating with our clients, as well as a strong ability to communicate assertively, both orally and in writing.
  
  

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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