Collection Agent

About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We are expanding our operations and seeking Collection Agents to join our team to support recovery efforts, deliver exceptional customer engagement, and help maintain portfolio performance.

Position Overview:

The Collection Agent is responsible for engaging customers to collect outstanding payments, negotiating repayment arrangements, and maintaining accurate account records. This role focuses on delivering results while ensuring compliance with company policies and relevant regulations. The ideal candidate demonstrates strong communication and negotiation skills, resilience, and a customer-centric attitude.

Key Responsibilities:

• Customer Contact and Account Management
• Make outbound and receive inbound calls to customers across assigned portfolios to collect past-due balances;
• Verify customer information, discuss account status, and negotiate payment plans or settlements in accordance with company policy;
• Payment Negotiation and Follow-up
• Secure promises to pay, process payments, and document agreed arrangements accurately;
• Conduct timely follow-up on missed promises and update account status accordingly.
• Compliance and Customer Experience
• Adhere to fair debt collection practices, company policies, and regulatory requirements when interacting with customers;
• Handle disputes and escalations professionally, escalating complex issues to supervisors or specialist teams as needed.
• Recordkeeping and Reporting
• Maintain accurate and timely notes in the collections system and update payment activity;
• Meet daily and weekly productivity and quality targets, and provide input for performance reports.
• Process Improvement and Team Collaboration
• Provide feedback on contact strategies, scripting, and system workflows to improve contact rates and recovery outcomes;
• Work closely with team leads, analytics, and operations to support campaign execution and improvement initiatives.
• Risk Management
• Identify potential fraud or suspicious account activity and escalate following company procedures;
• Support legal referral processes by preparing required documentation and account histories when necessary.
  
  

• Education and Experience
• High school diploma or equivalent; college degree in Business, Finance, or related field preferred;
• Minimum 1–3 years of collections, customer service, or contact center experience preferred.
• Skills and Technical Requirements
• Strong verbal and written communication skills with proven negotiation ability;
• Comfortable using collections systems, dialer platforms, and CRM tools; basic MS Excel skills for tracking and reporting.
• Core Competencies
• Customer-focused, resilient, and results-driven with strong attention to detail;
• Ability to work under pressure, manage time effectively, and prioritize collections activities.
• Compliance and Integrity
• Knowledge of or willingness to learn fair debt collection practices and applicable regulations;
• High level of integrity, confidentiality, and professionalism when handling customer information.
• Preferred
• Experience in financial services, utility billing, or lending environments;
• Multilingual ability is an advantage (fluency in English and Cebuano is preferred);
• Prior exposure to target-driven environments and performance-based incentives.
  
  

• Amenable to work 6 times a week (Monday to Saturday)
• 8am to 5pm or 9am to 6pm
• Onsite (BGC)
  
  

• Collaborative environment with cross-functional teams and global projects.
• Opportunities for professional growth, training, and certification support.
• Competitive compensation and performance-based incentives.
• A culture that values innovation, continuous learning, and inclusion.