Chief Operating Officer - Global Shared Services
Talentmate
Philippines
17th February 2026
2602-2544-963
Job Description
- Drive transformation in a 1,000+ FTE global shared services hub
- Lead strategy, automation, and performance at enterprise scale
- Global leader in flexible workspace solutions space
- 6,000+ locations across 120+ countries, serving start‑ups to multinationals
- Portfolio spans serviced offices, brokerage, and managed workspace solutions
- Strong global brand presence through multiple workspace brands
- Running a large, mature Global Shared Services Centre supporting worldwide operations
- Shared services functions include Finance, HR, Billing, Customer Support, IT, and process excellence
- GSC is central to driving scale, efficiency, and consistent service delivery globally
- Focused on operational excellence, data‑driven management, and continuous digitisation
- Significant investment in automation, AI, and next‑generation shared service capabilities
- Culture values innovation, accountability, performance, and global collaboration
- The COO role is a critical executive partner to the GSC Managing Director
- This role shapes operational strategy, leads transformation, and ensures world‑class performance
- KPI-driven, impact-focused environment with strong executive visibility
- Ideal for transformational leaders who thrive in complex, fast-scaling organisations
- This search is confidential due to organisational strategy and leadership transitions
- Co-lead GSC with MD, drive strategy and operational performance
- Oversee daily operations across all shared service functions
- Implement KPI frameworks, governance, compliance, and best practices
- Lead digital transformation, automation, and process improvement
- Inspire and manage 1,000+ staff; strengthen culture and leadership pipeline
- Build strong stakeholder relationships globally
- Proven senior leader in shared services or global operations
- Strong track record driving transformation and operational efficiency
- Skilled in KPI design, governance, and performance management
- Experienced leading large (1,000+ FTE) teams in complex environments
- Strong communicator who builds trust and influence at senior levels
- Highly resilient, structured, and decisive under pressure
- Capable of building high-performing leadership teams
- Passionate about automation, digitalisation, and continuous improvement
- Customer-centric mindset with a drive for excellence and service quality
- Comfortable navigating ambiguity and leading change at scale
- highly competitive salary
- Permanent role with career growth opportunities in a C-Suite position.
- Chance to work in a large organization in the business services industry.
- Professional work environment in Manila.
- Additional benefits to be confirmed upon offer.
Contact: Timothy Tuason
Quote job ref: JN-022026-6949108
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Taguig National Capital Region |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Management |
| Company Industry/ Sector: |
IT Services And IT Consulting Software Development And Computer And Network Security | ||
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