Cash Loan Communications Manager

About The Job

The C RM Communications Manager oversees all cash loan communications sent to Home Credit customers through touchpoint s ensu ring timely , relevant, engaging, consistent and aligned materials. This role will be the overall in charge of the design and execut i on of cash loan communication campaigns from end to end . Critical to this role is the strategic approach on who, how and when to communicate cash loan products to eligible customer base.

What Youll Do

• Cash Loan C ommunication s Leader and expert
• End-to-end campaign management for cash loan
  
  

• Support and Oversee c ommunications specialists
  
  

• Build and manage cash loan campaigns to cover all customer lifecycle stages
  
  

• Design marketing & channel communication across customer’s touch points
  
  

• Create tactical and strategic marketing and sales campaigns to ensure target volume and parameters are met or exceeded
  
  

• Develop outbound and inbound marketing campaigns that will support and boost cross-sell efficiency
  
  

• Utilize analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  
  

• Define analytics and reporting to track the effectiveness of the initiatives
  
  

• Optimize existing product appeal through new product services or cross- sell related business processes
• Daily / regular cooperation with other relevant departments ( e.g. Streams, Marketing Communication, Sales, Risk, Finance, and Operations)
  

What You Need To Have

• 5+ years’ experience in a CRM or Marketing communications role.
• Previous experience in a Fintech company is an advantage. Industries like F MCG, Banking, Retail, Digital media & multi-cultural, preferred.
• Demonstrate professional communication, negotiation & problem-solving skills with the ability to offer unique solutions and clearly convey complex results and concepts
• nergetic and accountable work style, comfortable working under tight timelines and with a sense of urgency even when information may be ambiguous
• Ability to be upbeat in a fast-paced & evolving environment while meeting production goals & requested deadlines
• Experience handling a team 
• A wide degree of creativity is expected with ability to manage several tasks simultaneously
• Energetic and accountable work style, comfortable working under tight timelines and with a sense of urgency even when information may be ambiguous
• bility to take ownership and focus on critical initiatives with consistent attention to detail and quality
  
  

Job Perks Youll Enjoy

• Permanent dayshift schedule
• Up to 50% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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