Cash Loan Communications Manager

The primary role is to oversee all cash loan communications sent to Home Credit customers through touchpoints ensuring timely, relevant, engaging, consistent and aligned materials.

What You’ll Do

• End-to-end campaign management for cash loan
• Support and Oversee communications specialists
• Build and manage cash loan campaigns to cover all customer lifecycle stages
• Design marketing & channel communication across customer’s touch points
• Create tactical and strategic marketing and sales campaigns to ensure target volume and parameters are met or exceeded
• Develop outbound and inbound marketing campaigns that will support and boost cross-sell efficiency
• Utilize analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Define analytics and reporting to track the effectiveness of the initiatives
  
  

• Previous experience in a Fintech company is an advantage. Industries like FMCG, Banking, Retail, Digital media & multi-cultural, preferred.
• 5+ years’ experience in a CRM or Marketing communications role.
• Experience handling a team
  
  

• Experience working in an agile set-up
  
  

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities