Career Support Lead

Responsibilities

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor individual KPIs and take corrective actions as needed.
• Ensure consistent adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.
  
  

• Bachelor's degree required or High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced
  
  

• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team
  
  

• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup
  
  

• Strong coaching, process improvement, and team development skills.
• Adaptable and able to thrive in a dynamic, fast-growing environment.
  
  

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential