Back to listing

Call Center Agent

Talentmate

Philippines

22nd November 2025

2511-19288-41

Job Description

Handle inbound calls from patients, members, and healthcare providers.
Assist with inquiries about coverage, claims, billing, and enrollment.
Provide clear and empathetic support while ensuring accurate information is delivered.
Update customer records and document all interactions in the system.
Follow HIPAA and company data privacy standards at all times.
Achieve performance goals such as quality, attendance, and customer satisfaction.
Coordinate with team leads for escalations and process updates.

We Welcome Applicants With

No BPO experience up to 3 months BPO experience
High School Grad (Old Curriculum), ALS Passer, College Undergrad, or College Graduate
Willing to work onsite
Comfortable with a shifting schedule
Food Delivery
Premium Telco
Healthcare (Regular & Fixed Term)
Healthcare Tech
CSR
Telco
Premium Financial
Local Financial

What Youll Enjoy

Sign-On Bonus (for selected accounts)
Paid training to help you succeed
Government-mandated benefits
Allowances depending on the account
A supportive team and real career growth opportunities

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	http://metacomsolutions.com	Job Function:	Customer Service
Company Industry/ Sector:	Telephone Call Centers and Outsourcing and Offshoring Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.