Business Operations Specialist SME MSME

About The Job

The primary role is to to support the rollout, execution, and scaling of SME/MSME initiatives by translating strategic priorities into actionable plans, coordinating cross-functional delivery, and ensuring initiatives move efficiently from pilot to scale with clear performance tracking and continuous improvement.

What You’ll Do

• Drive execution and scaling of SME/MSME initiatives across the organization.
• Translate business objectives into clear plans, timelines, milestones, and deliverables .
• Coordinate activities across product, sales, operations, risk, marketing, and technology .
• Track progress against KPIs; identify risks, dependencies, and execution bottlenecks .
• Prepare performance reporting, dashboards, and management insights .
• Support pilot design , success metrics definition, evaluation, and scale-up decisions.
• Support process improvement and operational optimization .
• Document processes, playbooks, and best practices to enable repeatable scaling.
  
  

What You Need To Have Opportunity to work and train in our international offices

• Minimum three years of working experience, preferably in fintechs, banks, insurance, or financial industries.
• Strong organizational and prioritization skills
• High ownership mindset; ability to work independently and hands-on.
• Effective stakeholder management and communication skills.
• Solid data literacy (KPIs, reporting, basic analysis).
• Ability to structure ambiguous problems into clear action plans.
• Strong execution and project coordination capability.
• Exposure to SME/MSME products, programs, or customer segments.
• Job Perks Youll Enjoy
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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