Business Analyst System And Tool Implementation Health And Benefits

Description

The Role

As a Business Analyst, you will support the implementation and any enhancement of WTW’s Market Facing Technology solutions within the Health and Benefits Business. This role will support both Client-facing technology initiatives and internal business tools that will ensure that we are able to deliver committed solutions to our clients.

Part Of Your Responsibilities Are As Follows

Market Facing Technology (MFT) Implementation

• Support the implementation of Market-Facing Technology solutions, including but not limited to flexible benefits system and employee facing self service tools and digital platforms.
• Assist in gathering and documenting business and functional requirements related to automation initiatives.
• Support configuration and implementation activities by documenting business rules, workflows, and data requirements.
• Participate in design reviews to ensure solutions meet business, client and user needs.
• Assist with User Acceptance Testing (UAT) for MFT solutions, including test case review, execution support, and defect tracking.
  
  

• Assist in analyzing and documenting internal business processes supporting the health and benefits team.
• Help identify process gaps and improvement opportunities aligned to technology implementations.
• Support documentation of current-state and future-state workflows, procedures, and operating models.
• Assist in ensuring alignment between internal processes and implemented technological solutions.
  
  

• Support engagement with internal and external stakeholders to understand business needs and priorities.
• Participate in client-facing discussions, requirement walkthroughs, or demos.
• Assist in managing stakeholder expectations by documenting decisions, action items, and dependencies.
• Support preparation of materials for stakeholder meetings, workshops, and client presentations.
• Maintain clear and timely communication through meeting notes, status updates, and documentation.
  
  

• Work closely with internal and external teams throughout the delivery lifecycle.
• Participate in Agile or iterative delivery activities such as backlog refinement, sprint planning, and sprint reviews.
• Maintain organized project and requirements documentation in accordance with team standards.
• Support change management activities, including user documentation, training materials, and release communications.
  
  

• Bachelor’s degree in Industrial Engineering or Business, Information Systems, Technology, or a related field.
• 1–3 years of experience in a Business Analyst, Associate Analyst, or similar role.
• Foundational understanding of business analysis and process documentation practices.
• Exposure to technology implementation projects or client-facing environments.
• Strong written and verbal communication skills.
• Ability to work collaboratively and build relationships with guidance and support.
• The following are preferences or can be an advantage:
• Exposure to Health & Benefits, insurance, brokerage, or consulting environments.
• Familiarity with Market-Facing Technology platforms, specific to Health and Benefits, brokerage and insurance placement
• Experience supporting UAT, client workshops, or stakeholder meetings.
  
  

• Stakeholder collaboration and relationship-building
• Clear and professional communication
• Attention to detail and structured thinking
• Analytical and process-oriented mindset
• Adaptability and solution oriented