BPO Source To Order

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As an S2O Business Process Owner (m/f), you will play a key role in the Merck Business Services Procurement Functional Solutions organization, working closely with various stakeholders such as Group Procurement, Finance, Legal, Internal Controls, HR, IT and other organizations.

You will be responsible for collaborative design and communication of global processes and will drive process improvements to optimize processes and systems.

You will be responsible for defining roles and responsibilities for your area and will play a central role in the performance management process by defining KPIs and measuring process performance. You will be responsible for managing defined processes, documentation, controls and roles.

As an S2O Business Process Owner (m/f) you will play a key role in the Merck Business Services Procurement Functional Solutions organization, working closely with various stakeholders such as Group Procurement, Source 2 Pay GPO, Finance, Legal, HR, IT and other organizations.

How You Will Contribute

STRATEGY

In close collaboration with stakeholders, develop and execute a comprehensive process strategy aligned with the organizations goals and objectives. Provide visionary leadership to the Procurement Operations team, driving continuous improvement, innovation, data integrity, best practices and cost effectiveness of operations. Position Functional Solution as a trusted partner, effectively managing stakeholders.

• MANAGEMENT
  
  

Create an effective organizational structure that focuses on core skills for better and faster decision making, operations and improvement. Maintain and continuously improve span of control. Understand alignment needs within MBS (e.g., functional solution, CAO) and outside MBS (e.g., support functions).

• PERFORMANCE
  
  

Build performance transparency and steer processes based on data, achieving agreed KPIs and productivity targets. Establish a sustainable process for daily management, problem solving and performance management. Drive productivity within the team and operate cross-functionally. Ensure compliance with SOPs, policies, etc. and improve the quality and compliance of the delivered service. Improve quality, user experience and efficiency across the E2E organization by working with relevant business stakeholders.

PROCESSES & SYSTEMS

Identify opportunities to automate and streamline processes to increase efficiency and reduce manual interventions, optimizing end-to-end operations. Establish close collaboration with delivery and group purchasing teams to support process and systems strategies.

• CAPABILITIES AND COMPETENCIES
  
  

Create a talent center, understand the need for upskilling, develop teams to be true solution partners, develop learning paths for SMEs, encourage sharing of best practices, knowledge sharing.

• PEOPLE & CULTURE
  
  

Effectively communicate company goals, sourcing and process strategies, and performance objectives to teams. Be a role model driving a continuous improvement mindset and high impact culture. Provide an environment for innovation, curiosity and learning.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

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