Benefits Systems Administrator - Financial Solutions ANC Team - EMEA Shift

Description

The Role

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives

Clients

• Administer ongoing benefit system activities.
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data
• Generate payroll/vendor feeds, as well as ad-hoc management reports
• Process and fulfill, confirmation statements and other benefit related materials
• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
• Utilizing case management tool as needed
• Exercise discretion and independent judgment in responding to and resolving client issues
• Develop and maintain system processing documentation and processing calendar
• Provide back up for other team members as needed
• Attend ongoing client status meeting as needed to establish client relationship
• Attend internal project meetings to ensure project continuity into ongoing
  
  

• Meet service level agreements across all clients
• Meet billable hour goals as defined by your manager
• Work within prescribed budget for each project
• Identify potential out of scope work and new opportunities to client teams
  
  

• Take initiative to proactively share knowledge and/or experience with team members
• Develop strong partnerships with team members
• Work collaboratively with other members of the team to meet internal and client objectives
• Solicit feedback and development opportunities for career growth
  
  

• Assist project team with client assignments to deliver timely, within-budget and high quality work
• 100% compliance with SOC1 and Professional Excellence criteria
• Help develop and maintain system processing documentation
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
  
  

• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
• Ability to complete Willis Towers Watson Benefits Systems Administrator training program
• Strong analytical and problem solving skills
• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
• Professional and responsible approach to work, clients and colleagues
• Willing to work in a mid-shift schedule
• Ability to manage time and work a flexible schedule
• Ability to organize and prioritize with strong attention to details
• Excellent oral and written communication skills
• Ability to work independently and in a team environment with minimal supervision
• Ability to complete multiple projects within established deadlines
• Work experience with US and/or UK counterparts and projects preferred, but not required
• College degree preferred