Back End Engineer

🌟 We're Hiring: Back End Engineer! 🌟

As a Back End Engineer you will act as the first line of defense for our internal stakeholders, ensuring the seamless operation of our technical environment. Beyond simple ticket management, this role is designed for a professional who understands the broader business impact of IT. You will leverage our modern ITSM platforms to manage incidents, drive service excellence, and maintain high standards of security awareness, ensuring our clients receive proactive, high-quality support.

📍 Location: Taguig City, Philippines
⏰ Work Mode: Flexible office & remote
💼 Role: Back End Engineer

Salary: ₱ 39,000

Key Responsibilities

• Threat Detection: Maintain a high level of vigilance for security threats, including the identification and reporting of phishing attempts and suspicious system events.
• Security Awareness: Demonstrate strong knowledge of cybersecurity principles and ICT security protocols, ensuring all service management activities align with organizational safety standards.
• Operational Excellence: Provide high quality first level support for internal and client stakeholders, utilizing our ITSM platform to manage system updates and service requests.
• Incident Lifecycle Management: Take initial ownership for the coordination, investigation, and lifecycle monitoring of all incidents and requests. Ensure timely resolution by following up with assigned technical resolvers and providing proactive updates to the business.
• Risk & Security Assessment: Perform initial issue validation and risk assessment, escalating critical events appropriately to protect client services. Incorporate a strong focus on cybersecurity awareness and adherence to established ICT security protocols in all tasks.
• Proactive System Health: Conduct periodic health checks on supported systems to identify potential issues before they impact the business.
• Service Level Standards: Meet and maintain rigorous daily and monthly service level agreements (SLAs) and key performance indicators (KPIs).
• Documentation & Process: Maintain comprehensive, high-quality documentation for all incidents and problems. Ensure strict adherence to service management principles and internal operational guidelines.
• Collaborative Support: Work cross-functionally with other technical teams to ensure coordinated incident management and resolution.
• Client Alignment: Demonstrate a deep understanding of our customers' business needs and apply that knowledge to the management of system events and incidents.

Position Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Proven experience in Service Desk and infrastructure management, with a track record of supporting enterprise-level operations.
• Technical Aptitude: Strong understanding of IT infrastructure and a demonstrated willingness to master new, emerging technologies
• Communication Skills: Excellent verbal and written English communication skills, with the ability to bridge the gap between technical teams and non-technical clients. Experience working with European or international clients is highly preferred.
• Flexibility: Willingness to work on a shifting schedule to support our global service requirements.

Ready to contribute your skills? 🚀 Apply now and join us on this exciting journey!