AWS Voice Cloud Developer

Role Overview

We are looking for a AWS Voice Cloud Developer to support the build and configuration of Amazon Connect voice solutions. This is a hands-on engineering role — not a call center operations or BPO support position. The candidate will work under senior guidance to develop contact flows, Lambda functions, and platform integrations.

Key Responsibilities

• Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance
• Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation
• Assist in telephony routing configuration, number management, and queue setup
• Support API-based integrations between Amazon Connect and backend/external systems
• Execute unit testing, SIT support, and defect triage on voice flows and integrations
• Maintain documentation for contact flow designs, integration specs, and configuration changes
• Troubleshoot and resolve voice platform issues in development and test environments
  
  

• Must have 3 years of related experience
• Minimum 6–12 months hands-on Amazon Connect development (contact flows + Lambda)
• Demonstrated experience in solution build, not call center operations or agent support
• Has contributed to at least 1 Amazon Connect implementation (partial or full lifecycle)
• Amazon Connect - Hands-on experience configuring contact flows, queues, and routing profiles
• AWS Lambda - Ability to write and debug Lambda functions (Node.js or Python)
• AWS Services - Working knowledge of API Gateway, IAM, CloudWatch
• Telephony - Basic understanding of IVR design, call flow logic, and voice channel concepts
• Development - Solid fundamentals in at least one language (Python / Node.js / JavaScript)
  
  

• Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case)
• Experience with infrastructure-as-code (CloudFormation / CDK)
• Exposure to omnichannel contact center solutions (voice, chat, tasks)
• AWS Cloud Practitioner or Developer Associate certification