AWS Voice Cloud Developer

Role Overview

We are looking for a AWS Voice Cloud Developer to support the build and configuration

of Amazon Connect voice solutions. This is a hands-on engineering role not a call

center operations or BPO support position. The candidate will work under senior

guidance to develop contact flows, Lambda functions, and platform integrations.

Key Responsibilities

Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance

Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation

Assist in telephony routing configuration, number management, and queue setup

Support API-based integrations between Amazon Connect and backend/external systems

Execute unit testing, SIT support, and defect triage on voice flows and integrations

Maintain documentation for contact flow designs, integration specs, and configuration changes

Troubleshoot and resolve voice platform issues in development and test environments

Mandatory Technical Skills

Must have 3 years of related experience

Minimum 612 months hands-on Amazon Connect development (contact flows + Lambda)

Demonstrated experience in solution build, not call center operations or agent support

Has contributed to at least 1 Amazon Connect implementation (partial or full lifecycle)

Amazon Connect - Hands-on experience configuring contact flows, queues, and routing profiles

AWS Lambda - Ability to write and debug Lambda functions (Node.js or Python)

AWS Services - Working knowledge of API Gateway, IAM, CloudWatch

Telephony - Basic understanding of IVR design, call flow logic, and voice channel concepts

Development - Solid fundamentals in at least one language (Python / Node.js / JavaScript)

Nice To Have

Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case)

Experience with infrastructure-as-code (CloudFormation / CDK)

Exposure to omnichannel contact center solutions (voice, chat, tasks)

AWS Cloud Practitioner or Developer Associate certification