AVP Client Relationship Manager

We are seeking a talented individual to join our Employee Health & Benefits Broking team at Mercer Philippines. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an AVP, Client Relationship Manager, you will help prepare, manage, implement, and achieve business plans and goals. You will strengthen effective long-term relationships with key client decision makers and monitor changes within client organizations to preserve and protect the Companys relationship. You will take a proactive approach to account management and service delivery, ensuring client needs are met in line with agreed service standards.

We will count on you to:

• Prepare, manage, implement, and achieve business plans and goals.
• Strengthen long-term relationships with key client decision makers and monitor organizational changes.
• Take a proactive approach to account management and service delivery to meet client needs.
• Recognize and capitalize on revenue generation and growth opportunities within existing portfolios.
• Implement successful account retention and defense strategies to ensure business retention.
• Maintain awareness of large and complex claim matters and assist claims personnel in negotiations.
• Develop and strengthen relationships with insurers through regular contact and liaison.
• Possess thorough understanding of major insurance classes offered and stay updated on technical and product developments.
  
  

What you need to have:

• Proven experience in client relationship management or account management roles.
• Strong communication and interpersonal skills to build rapport with clients and internal teams.
• Ability to manage multiple client accounts and projects simultaneously.
• Bachelor’s degree in Business, Marketing, or a related field.
  
  

What makes you stand out:

• Experience in the consulting or professional services industry.
• Familiarity with insurance products and claims management.
• Advanced degree or relevant certifications in client management or business development.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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