Associate III Sales Support Order Management

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate III, Sales Support you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

Order Entry & Management

• Process customer orders efficiently and accurately.
• Verify product availability, pricing, and delivery timelines.
• Review and validate order details to ensure compliance with company policies.
  
  

• Provide administrative support to inside sales representatives.
• Coordinate with sales management and customer service to handle order changes and escalations.
• Prepare product and license quotes for pre-sales customers.
  
  

• Track overall account activity for assigned customer groups.
• Generate reports on market conditions, sales performance, and team metrics.
  
  

• Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).
• Communicate order status and updates to stakeholders.
• Handle routine issues and escalate complex ones when needed.
  
  

• College graduate of course; if High School Diploma, should have at least 3 years functional experience.
• With at least 2 years BPO experience (any LOB)
• Background in supply chain or IT distribution industry is a huge advantage
• Good English communication skills
• Knowledgeable with MS Excel functions (vlookup, pivot, etc)
• Willing to work on day shift (AU time zone) and 10 days RTO/monthly