Associate Customer Service Representative - Spanish

About This Role

Wells Fargo is seeking an Associate Customer Service Representative for one of the biggest lines of business in the company.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In This Role, You Will

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers
  
  

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Spanish speakers, including those without prior BPO or Call Center experience, are encouraged to apply
• Individuals who have completed Spanish courses or have experience as Spanish instructors are also welcome
  
  

• At least 6+ months voice customer service experience in the BPO/Contact Center environment
  
  

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted