Associate Commercial Loan Servicing Representative

About This Role

Wells Fargo is seeking an Associate Commercial Loan Servicing Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In This Role, You Will

• Support servicing commercial real estate, construction loans and problem loans
• Identify ways to improve loan processing within established procedures
• Perform routine administrative, transactional, operational, and customer support tasks
• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
  
  

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

• With collections background
  
  

• Commercial collections dealing with both the clients and customers to resolve past due account receivables
• Must be willing to work on a night shift schedule
• Must be willing to work on Philippine holidays