Assistant Manager - US Benefits Shared Services

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose

The Assistant Manager - US Benefits Shared Services is a dynamic utility player on the HR team. In this role, you will work collaboratively alongside other team members to support US HR operations, with a strong focus on leave administration and benefit programs. Working hand-in-hand with the HR Manager, Benefits Director, Operations Leaders, Talent Acquisition, and Operations teams, this position balances specialized leave support with generalist responsibilities to achieve operational objectives, drive retention, and maintain smooth, employee-facing operations.

Job Description

• Collaborate with the HR team to manage the end-to-end intake, review, and tracking of employee medical leave requests, ensuring strict compliance with FMLA, ADA, and FYML guidelines.
• Handle day-to-day employee relations issues to support team members while simultaneously supporting operational objectives.
• Support and oversee core processes for new hire administration, onboarding, payroll, leave administration, unemployment compensation, and workers’ compensation.
• Provide coaching and support to supervisors to ensure champions are managed in a way that meets client deliverables and adheres to Everise standards.
• Maintain a strong presence and actively engage with supervisors and champions via communication platforms to ensure connectivity, high morale, and smooth system functionality.
• Support local programs that attract, retain, and engage employees, while facilitating smooth upward and downward internal communication
• Execute other operational duties and responsibilities assigned by management.
  
  

• Customer and employee-centric with excellent interpersonal and communication skills.
• Highly organized team player with a proven ability to deliver projects and manage case queues on schedule.
• Ability to maintain a strict, high level of confidentiality regarding employee medical and personal data.
• Dynamic, dependable, and capable of working effectively under high pressure in a fast-paced environment.
• Energetic, enthusiastic, and driven by integrity.
  
  

• At least 2 years of experience in US HR operations, specifically specializing in US benefit administration.
• Previous experience assisting with US benefit billing
• Previous experience working in a multi-location or large workforce/BPO environment.
• Strong foundational knowledge of US labor laws and federal/state leave regulations.
• High proficiency in Microsoft Excel
• Hands-on experience with Workday and ServiceNow is highly preferred.
• Must be amenable to working a permanent night shift supporting US business hours (8:00 AM - 5:00 PM CST / 9:00 PM - 6:00 AM or 10:00 PM - 7:00 AM PHT depending on DST)