Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves closely monitoring system performance, collaborating with different teams to ensure smooth operations, and proactively identifying potential challenges before they impact business processes. You will engage in detailed analysis to uncover root causes and contribute to maintaining the reliability and efficiency of essential software applications. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather information and provide timely updates on issue resolution. - Document troubleshooting steps and solutions to build a knowledge base for future reference. - Assist in the continuous improvement of support processes to enhance service quality. - Monitor system alerts and respond promptly to minimize downtime and business impact. Professional & Technical Skills: - Required Skill: Expert proficiency in UiPath Robotic Process Automation (RPA). - Strong understanding of automation workflows and process optimization techniques. - Experience in debugging and troubleshooting automation scripts and bots. - Familiarity with integration of RPA tools with other enterprise systems. - Ability to analyze logs and system outputs to identify issues effectively. - Good communication skills to interact with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in UiPath Robotic Process Automation (RPA). - This position is based at our Manila office. Minimum 2 year(s) of experience is required