Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, providing solutions, and ensuring the smooth operation of applications. You will also have the opportunity to contribute to discussions aimed at improving system performance and user experience, making your role vital to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and document issues to facilitate effective resolution. - Collaborate with cross-functional teams to enhance system functionality. - Provide training and support to end-users to improve their experience. - Monitor system performance and implement necessary improvements. Professional & Technical Skills: - Required Skill: Expert proficiency in Anaplan. - Strong understanding of application support methodologies. - Experience with troubleshooting and resolving software issues. - Familiarity with system integration and data management. - Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in Anaplan. - This position is based at our Manila office. Minimum 2 year(s) of experience is required