Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members, analyzing system performance, and providing solutions to enhance operational efficiency. You will also be responsible for ensuring that all components of the systems function seamlessly, contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze system performance and identify areas for improvement. - Collaborate with cross-functional teams to address technical challenges. - Document issues and resolutions to enhance knowledge sharing within the team. - Provide training and support to end-users to ensure effective use of systems. Professional & Technical Skills: - Required Skill: Expert proficiency in Google Workspace. - Strong understanding of cloud-based applications and their integration. - Experience in troubleshooting and resolving technical issues. - Familiarity with system monitoring tools and performance metrics. - Ability to communicate technical information effectively to non-technical users. Additional Information: - The candidate should have minimum 1 year of experience in Google Workspace. - This position is based at our Manila office. Minimum 1 year(s) of experience is required