APAC Benefits Operations Associate

Job Description

Bring your operations, controls, and compliance expertise to a high-impact role with visibility across stakeholders.

As a Benefits Operations Manager within the Asia Pacific Benefits Operations team, you will execute and enhance benefits administration across the region, ensure regulatory compliance, and deliver timely support to employees and HR. You will lead vendor relationships, coordinate audits, and drive continuous process improvements. You will use data to inform decisions and elevate service quality. You will collaborate across levels and functions to deliver a consistent, positive employee experience.

Job Responsibilities

• Execute and manage end-to-end employee benefits processes across Asia Pacific.
• Oversee third-party vendors to ensure effective, timely, and accurate benefits administration and service levels.
• Own monthly, quarterly, and annual regulatory compliance deliverables and reporting where applicable.
• Manage and resolve employee and HR inquiries related to benefits, policies, and regional regulations.
• Serve as the primary point of contact for internal and external audits related to Asia Pacific benefits administration.
• Perform additional duties and projects as assigned to support operational excellence.
  
  

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree required.
• Five years of experience in an operations environment.
• Demonstrated expertise in controls and regulatory compliance.
• Ability to effectively engage and support employees and stakeholders across varying organizational levels.
• Sound judgment to independently resolve day-to-day benefits operational issues.
• Effective multitasking, project management, and stress management skills.
• Strong interpersonal, written, and verbal communication skills.
• Advanced critical thinking and problem-solving skills with meticulous attention to detail.
• Proactive, resourceful, and analytical mindset suited to a fast-paced environment.
• Ability to work independently with minimal supervision.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

---