Airline IT Support Analyst Reservation And Ticketing

Job Title

Airline IT Support Analyst (Reservation and Ticketing)

Summary Of The Role

Recover functional and technical incidents and requests or escalate them to resolver groups within Amadeus or to relevant third‑party providers to support timely service recovery.

Key Responsibilities

• Acknowledge and investigate issues related to Amadeus systems, particularly in Reservation, Inventory, and Ticketing.
• Understand the business impact of incidents and provide consistent, high‑quality support to customers and stakeholders.
• Strive for effective first contact resolution by using appropriate tools and knowledge to restore service efficiently.
• Collaborate with subject matter experts (SMEs) and resolver groups to support timely restoration of service.Build and maintain strong functional knowledge of assigned applications, system architecture, and industry standards, while staying current with operational practices and help desk methodologies.
  
  

About The Ideal Candidate

• Experience in the airline industry, including work with Reservation and Ticketing processes.
• Strong verbal and written communication skills in English, with an ability to analyze and address customer concerns clearly.
• Ability to learn Amadeus products, solutions, and system interactions to respond accurately to customer questions.
• Willing to work in Bonifacio Global City (BGC) Taguig in a hybrid work setup.
• Comfortable working independently with support from a manager as needed, and able to make informed recommendations using information from multiple sources.
  
  

What We Can Offer You

• A critical mission and purpose - At Amadeus, youll power the future of travel with a critical mission and extraordinary purpose. 
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
  
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

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