Agency Sales Support Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

Primarily responsible for the following:

Assisting Certified UITF Sales Personnels (CUSPs) to onboard potential clients

assisting onboarded clients with their financial and non-financial related transactions and queries in a timely manner

help grow the SLIMTC UITF sales by developing relationship with the SLOCPI agency distribution team and the Certified UITF Sales Personnel (CUSP) financial advisors

Preferred Skills

• Very good inter-personal skills - customer orientation, patience, good listening skills, and empathy
• Very much driven, self-motivated, self-confident
• Very good negotiation skills
• Gives attention to details
• Excellent written and verbal communication skills
• Good understanding of the department’s major functions, work methods and procedures and their interrelation with other department’s responsibilities and activities
• Thorough knowledge of BSP regulations and trust and investment products (including but not limited to: UITF, IMA, TOFA, Mutual Funds, Fixed Income and Equities), current business practices, prevailing market conditions, investor behaviour, and financial market dynamics
• Understands the information in the Statement of Account and is able to compute for data and discuss financial outcome in detail
• Clear understanding of the sales process, including KYC and AML process and regulations affecting client onboarding
• Proficient in using the MS Office applications (MS Word, Excel, Power Point)
  
  

• College graduate, preferably Sales and Marketing, Accounting, or any business-related course
• At least 3 years of sales/account management related job, preferably from a BSP Regulated financial institutions
• Must be willing to undertake the necessary trust course and other license requirement for proper job execution.
  
  

• Conducts sales oversight on Advisor led UITF sales and coordinates internally for other trust product/client referrals
• Ensure complete KYC and documentation for Advisor led UITF sales
• Conduct sales verification and pre-booking all advisor led UITF sales, when necessary
• Ensures that the end-to-end booking process and documentation involving CUSP UITF sales are followed
• Liaises with SLIMTC Fund Operations to ensure CUSP UITF sales bookings and redemptions are completed within the prescribed TATs
• Coordinate with the proper team for Financial Advisor client referrals for other Trust products
• Close coordination with internal units to meet client requirements
• Adherence to AML, data privacy, and internal and external regulators compliance requirements
• Assists in the transaction concerns of the clients and respond to their queries in a timely manner
• Serves as the point of contact for direct client inquiries for onboarded accounts
• Ensures the timely delivery of required reports of the client, in addition to the standard SOA
• Monitor the mailboxes related to agency UITF financial and non-financial transactions and ensure that queries and requests are processed and met within the agreed TATs
• Ensures the timely resolution of any queries, requests, complaints received through SLIMTC’s Customer Assistance Mechanism
• Help grow and achieve the SLIMTC UITF sales through the following:
• Serve as the main point of contact of the CUSP Financial Advisors in SLIMTC
• Monitor UITF sales performance of the agency channel