Account Manager Offshore Team Management — Remote PH-Based Only

Experienced in managing client accounts within outsourcing or BPO environments?
This is a leadership role where client success, staff performance, and operational excellence all sit with you.
 

The Opportunity at a Glance
A growing people-first outsourcing and offshore staffing partner is seeking a seasoned Account Manager to lead client relationships and oversee the day-to-day performance of assigned offshore teams.
The business supports Australian and international companies through end-to-end outsourcing solutions — including recruitment, onboarding, HR, payroll, IT, compliance, and daily team management. This role is central to maintaining client satisfaction, driving retention, and ensuring high-performing offshore teams.
You’ll act as the strategic bridge between clients, offshore staff, and internal departments — ensuring KPIs are achieved, service standards are upheld, and accounts are positioned for growth.

You will own the health, performance, and growth of your assigned accounts.

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  Serve as the primary point of contact for assigned clients

  
  


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  Oversee daily operations of offshore teams to ensure service alignment

  
  


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  Drive KPI performance, operational consistency, and client satisfaction

  
  


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  Manage invoicing approvals, incentives, and commercial coordination

  
  


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  Address escalations proactively and professionally

  
  


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  Identify expansion opportunities and support account growth initiatives

  
  

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  Monitor and track team KPIs and operational standards

  
  


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  Conduct coaching sessions and maintain structured documentation

  
  


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  Implement Performance Improvement Plans (PIPs) when required

  
  


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  Address employee concerns and manage retention initiatives

  
  


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  Monitor attendance, scheduling, and compliance

  
  

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  Build long-term client relationships through proactive communication

  
  


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  Implement strategies to improve both client and staff satisfaction

  
  


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  Recommend process improvements that enhance operational delivery

  
  


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  Support training initiatives and development programs

  
  

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  Prepare operational and statistical reports

  
  


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  Monitor workforce planning and schedule adherence

  
  


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  Ensure compliance with internal policies and performance frameworks

  
  


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  Coordinate closely with HR, recruitment, payroll, and operations teams

  
  

(Non-negotiable requirements)

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  Are based in the Philippines and seeking a full-time remote role

  
  


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  Have 3-5+ years of experience in account management

  
  


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  Have experience managing client relationships within an outsourcing, BPO, or offshore staffing environment (strongly preferred)

  
  


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  Have prior supervisory or management experience

  
  


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  Possess excellent verbal and written communication skills

  
  


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  Are highly proficient in MS Office (Word, Excel, Outlook, PowerPoint)

  
  


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  Can manage multiple accounts in a fast-paced, performance-driven environment

  
  


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  Are dependable, organised, and able to work under pressure

  
  


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  Can work independently while coordinating across multiple departments

  
  

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  Experience directly managing Australian or international clients

  
  


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  Exposure to HR frameworks and labour law considerations

  
  


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  Experience driving retention and account growth

  
  


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  Strong reporting and data analysis capability

  
  


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  Background in scaling offshore teams

  
  

Full-Time | Monday to Friday (Australian business hours)
Remote role for Philippine-based candidates only
Fully compliant PH employment — including taxes and government contributions
(Not freelance or project-based)

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  HMO with 1 free dependent

  
  


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  Life insurance

  
  


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  Paid leave credits

  
  


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  Government-mandated benefits including 13th month pay

  
  


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  Work-from-home equipment provided

  
  

Apply via the Staffstream Careers Page and include:

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  Updated CV

  
  


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  Short video recording (2-3 minutes) outlining your account management experience — particularly within outsourcing or offshore environments

  
  


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  Brief summary of the types of clients and team sizes you have managed

  
  


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  Additional assessment tasks may be required during the hiring process