Account Executive B2B

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About The Unit

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

We are seeking a detail-oriented and proactive Account Executive - B2B to join our logistics team. This in-house role is primarily responsible for supporting senior associates in day-to-day logistics operations through accurate KPI reporting. This role will also be a core process owner and subject matter expert in claims monitoring and validation, dispute resolution, and service recovery coordination. The ideal candidate will have strong analytical skills, solid organizational abilities, and a good understanding of logistics and supply chain processes.

Key Responsibilities

• Claims Management: Handle logistics claims (e.g., damage, loss, delays) by validating documents, identifying root causes, and helping prevent recurring issues.
• Risk Assessment: Monitor data and reports to identify operational risks, claim trends, and potential issues early on.
• Logistics Coordination: Assist in tracking inbound and outbound shipments, ensuring on-time delivery and compliance with client SLAs.
• Documentation & Reporting: Maintain accurate records, shipment trackers, and basic performance reports (claims trends, KPIs, etc.).
• Service Recovery: Support quick resolution of service issues and coordinate with teams for recovery and client communication.
  
  

Qualifications

• Minimum of 1–2 years in a logistics support or coordinator role
• Experience working with major FMCG clients is highly preferred
• Strong background in project management, performance analytics, and process mapping
• Advanced proficiency in Microsoft Excel for data reporting and analysis
• Familiarity with Business Intelligence tools (e.g., Power BI, Tableau)
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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