AC Manila - Salesforce Support Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Managed Services team you will enhance client experiences and manage smooth resolution of complex challenges for Salesforce. As a Senior Associate, you will provide ongoing support, maintenance, and enhancements to Salesforce environments while collaborating with cross-functional teams to troubleshoot issues and improve system performance. This position allows you to take ownership of platform excellence and contribute to continuous improvement initiatives.

Responsibilities

• Enhance client experiences through proactive support and maintenance
• Manage the resolution of complex challenges within Salesforce
• Collaborate with cross-functional teams to improve system performance
• Take ownership of platform excellence and enhancements
• Troubleshoot issues to secure seamless operations
• Provide ongoing enhancements to Salesforce environments
• Foster a culture of continuous improvement within the team
• Utilize analytical skills to inform decision-making
  
  

What You Must Have

• Bachelors Degree
• 4 to 8 years of hands-on Salesforce experience in an administration, business analyst, or managed service capacity
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Bachelors Degree in Technology
• Proven experience in Salesforce support and enhancements
• Excelling in advanced troubleshooting and root cause analysis
• Managing small enhancement projects from scoping to deployment
• Collaborating with cross-functional teams for system optimization
• Analyzing recurring incidents to recommend preventive actions
• Contributing to release management and UAT activities
• Maintaining technical documentation and knowledge base articles
• Providing mentoring and technical guidance to junior analysts
  
  

Company Overview

PwC AC Manilas Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

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