AC Manila - Payroll Helpdesk Associate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Job Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and

the day-to-day operational tasks related to managing employees. This includes activities such as

employee onboarding, offboarding, payroll and benefts administration, absence management,

employee record-keeping, compliance with labour laws and regulations, and managing employee

inquiries and issues. These individuals enable HR processes and systems to run smoothly in

order to efciently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the

business in executing Human Resources related transactions and administrative activities. You

will be a primary HR point of contact in the resolution, escalation or routing of inquiries as

needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers

that help solve complex business issues from strategy to execution.

Job Description

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced

environment, you are expected to adapt to working with a variety of clients and team members,

each presenting varying challenges and scope. Every experience is an opportunity to learn and

grow. You are expected to take ownership and consistently deliver quality work that drives value

for our clients and success as a team. As you navigate through the Firm, you build a brand for

yourself, opening doors to more opportunities.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively

supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business

Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive

services to support client engagements through enhanced quality and innovation. You’ll also

participate in dynamic and digitally enabled training that is designed to grow your technical and

professional skills.

As part of the People Operations team as Payroll Helpdesk Analyst 1 you support the helpdesk

by addressing payroll inquiries for employees across multiple jurisdictions. As an Associate you

deliver quality customer service, contribute to continuous improvement activities, and uphold

professional standards while fostering a learning mindset.

Responsibilities

• Assist employees with payroll inquiries and issues
• Support the resolution of payroll-related problems
• Collaborate with team members to confrm communication effectiveness
• Contribute to the development of helpdesk processes
• Analyze feedback to improve payroll support services
• Uphold the frms code of conduct in every interaction
• Adapt to new technologies and tools for payroll support
• Participate in training to enhance customer service skills
  
  

What You Must Have

• Bachelors Degree
• 1 to 3 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Experience using Microsoft Office applications
• Fluency in one or more APAC or EMEA region languages
• Prior Payroll Operations experience preferred
  
  

Company Overview

 PwC AC Manilas Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

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