AC Manila - Observability Engineer Senior Associate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Cloud Operations & Infrastructure team you oversee a support ticketing queue with multiple open items, lead client status meetings, and handle client relationships. As a Senior Associate you analyze complex problems, mentor others, and maintain rigorous standards. You provide functional and/or technical subject matter knowledge, direct process redesign efforts, and manage the entire project lifecycle to achieve timely project delivery.

Responsibilities

• Overseeing a support ticketing queue with multiple open items
• Leading client status meetings and managing client relationships
• Providing functional and/or technical subject matter knowledge
• Directing process redesign efforts
• Managing the entire project lifecycle to achieve timely project delivery
• Analyzing complex problems to provide practical solutions
• Mentoring junior team members to enhance their skills
• Maintaining elevated standards in every deliverable
  
  

What You Must Have

• Bachelors Degree
• 4 to 8 years of experience
• Oral and written proficiency in English necessary
  
  

What Sets You Apart

• Skilled in overseeing a support ticketing queue
• Leading client status meetings and extracting relevant metrics
• Handling client relationships for clear communication
• Functional and/or technical subject matter knowledge
• Directing process redesign efforts
• Leading technical and test teams for implementation
• Arranging change activities for business adoption
• Managing the project lifecycle for timely delivery
• Meeting with stakeholders to confirm requirements
  
  

Company Overview

 PwC AC Manilas Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.

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