Quality Assurance Lead

Position Description

Role Overview

The QA Lead is responsible for leading a team of UAT testers supporting the modernization of Back Office Transaction Processing Systems and Applications. This role requires strong expertise in QA methodologies, proven leadership capability, and a solid financial services background, preferably in Mutual Fund Transfer Agency operations.

The QA Lead will oversee full-cycle User Acceptance Testing (UAT), ensuring business requirements are validated, risks are mitigated, and systems meet operational and regulatory expectations prior to implementation.

Key Responsibilities

• Leadership & Team Management
• Lead, mentor, and supervise a team of UAT testers.
• Allocate testing assignments and manage workload distribution.
• Provide performance feedback, coaching, and development support.
• Ensure team adherence to QA standards, timelines, and deliverables.
• Act as the primary escalation point for UAT-related issues.
• UAT Strategy & Governance
• Develop and execute comprehensive UAT strategies and test plans aligned with modernization objectives.
• Ensure traceability between business requirements, test cases, and execution results.
• Define entry and exit criteria for UAT phases.
• Implement structured QA methodologies (e.g., risk-based testing, defect lifecycle management, regression testing).
• Ensure appropriate documentation and audit readiness.
• Test Planning & Execution
• Oversee the creation of detailed test scenarios and test cases covering end-to-end transaction processing flows.
• Ensure full UAT coverage of back-office processing systems, including interfaces and downstream impacts.
• Coordinate test cycles, regression testing, and defect triage sessions.
• Monitor defect trends, identify root causes, and escalate systemic risks as needed.
• Validate defect resolutions prior to final sign-off.
• Stakeholder Collaboration
• Partner with Processing and Technology teams, as well as Project Managers.
• Participate in requirements reviews to ensure clarity and testability.
• Communicate UAT progress, risks, and readiness status to leadership.
• Support go-live readiness assessments and post-implementation validation.
  
  

Qualifications

• 4–5 years of QA/UAT experience, including supervisory or team lead experience.
• Strong knowledge of QA methodologies, testing frameworks, and defect management processes.
• Experience leading UAT for system modernization or large-scale transformation initiatives.
• Financial services background, preferably with experience in:
• Mutual Fund Transfer Agency operations
• Back-office transaction processing
• Experience working with cross-functional business and technology teams.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Relevant QA, Agile, or Project Management certifications (e.g., ISTQB, PMP, Scrum, ITIL) are preferred but not required.
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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