IT Service Delivery Manager
Talentmate
Philippines
24th April 2026
2604-2544-1357
Job Description
- Lead people, not tickets, with real influence on IT services.
- High-visibility role shaping service delivery across UK and Manila.
This opportunity is with a large organization in the financial services industry. The company has a strong presence in multiple locations and is committed to delivering exceptional services to its clients while fostering a professional and supportive work environment.
Job Description
- Lead and manage the daily delivery of IT services, ensuring reliability and security.
- Oversee and support end-user computing (EUC) and service desk teams across the UK and Manila.
- Provide coaching, training, and development to team members to enhance their performance.
- Develop and implement strategies for continuous service improvement.
- Collaborate with stakeholders to align IT services with business needs.
- Monitor and ensure compliance with IT service management policies and best practices.
- Analyze and resolve service delivery issues efficiently.
- Generate detailed reports on service performance and present recommendations for optimization.
A Successful IT Service Delivery Manager Should Have
- A solid background in IT service delivery within the financial services industry.
- Proven leadership skills in managing teams across different locations.
- Strong knowledge of end-user computing and service desk operations.
- Experience in implementing IT service management frameworks and processes.
- Excellent communication and stakeholder management skills.
- A focus on delivering high-quality services and driving continuous improvement.
- Relevant certifications in ITIL or similar frameworks are advantageous.
- Competitive salary ranging from PHP 3250000 to PHP 3900000.
- Permanent position in the financial services industry.
- Opportunities for career growth and professional development.
- Collaborative and supportive company culture.
- Chance to work with a large organization with a global presence.
Contact
Quote job ref: JN-042026-7002944
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Taguig National Capital Region |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Staffing and Recruiting | ||
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