Human Resources Consultant

Position Description

You will provide expert, practical guidance to leaders and colleagues based in UK, Australia and Ireland, on HR policies and procedures, with a particular focus on absence management (including sickness, maternity and paternity). You will act as a key point of contact for complex HR cases, escalations, and complaints, while supporting policy, system, and process changes.

Your future duties and responsibilities

• Provide tailored absence management advice and support to Leaders in line with company policy and UK legislation.
• Manage end-to-end absence-related processes, including the Group Income Protection Insurance lifecycle.
• Act as a point of escalation for complex HR cases relating to absence, policies, benefits, payroll, and operational processes.
• Successfully contribute to achieving and maintaining monthly Service Level Agreement (SLA) targets.
• Support User Acceptance Testing (UAT) and implementation of system changes arising from M&A activity, legislative changes, and policy updates.
• Maintain confidentiality and exercise sound judgement when handling sensitive employee information.
• Liaise with multiple stakeholders, including HR Business Partners, leaders, offshore GBS teams, and third-party insurers, providing clear and timely updates.
• Monitor payroll inputs and outputs, reviewing and resolving payroll queries accurately and efficiently.
• Collaborate effectively with offshore GBS teams to ensure consistent, high-quality service delivery.
• Proactively identify opportunities for process improvement, standardisation, and automation.
  
  

Required Qualifications To Be Successful In This Role

• Proactive self-starter with a proven ability to deliver results in a deadline-driven environment.
• Strong problem-solving skills with the ability to work independently and propose practical solutions to complex issues.
• Confident user of HR systems and Microsoft Office.
• Ability to work under pressure in a fast-paced, challenging environment.
• Excellent written and verbal communication skills, with the ability to engage effectively at all levels of the organisation.
• High level of accuracy and attention to detail.
• Ability to follow and apply detailed processes independently and consistently.
• Demonstrable discretion and tact when dealing with confidential and sensitive matters.
• Good working knowledge of UK employment legislation, particularly relating to absence.
• Successful candidate must be able to demonstrate successful experience supporting system changes, process improvements, or HR transformation initiatives.
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

---