Credit and Collections Manager

About the Role 

The Credit and Collections Officer/ Manager is responsible for managing the collections team to secure timely payments from customers and overseeing the credit granting process, ensuring the company’s credit policy is followed. The role involves evaluating credit risk, approving credit limits, optimizing cash flow, and maintaining strong customer relationships while minimizing financial risk to the business.

Key Responsibilities

• Oversee and manage the collections team to ensure timely follow-up of outstanding invoices and effective collection strategies.
• Monitor accounts receivable portfolio to identify trends, potential issues, and high-risk customers.
• Prepare and review aging reports, strategize and recommend actions and approaches to ensure faster receivable turn over.
• Develop and implement credit policies and procedures to ensure effective risk management and compliance with company objectives.
• Evaluate credit applications and customer financial statements to determine creditworthiness and assign appropriate credit limits.
• Collaborate with cross-functional teams (Sales, Brand & Marketing teams, Warehouse) to balance customer service with risk mitigation.
• Lead and coach credit & collections staff; set performance goals, conduct appraisals, and identify training needs.
• Ensure compliance with internal controls and applicable laws/regulations (e.g., credit bureau rules, data privacy).

Job Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 5 to 10 years of experience in credit and collections, with at least 3 years in a managerial role.
• Experience in Retail / Wholesale industry is an advantage.
• Strong analytical skills with experience in credit risk assessment and financial analysis and impact.
• Proven leadership and team management abilities.
• Excellent negotiation, interpersonal, and conflict-resolution skills.
• Proficient in ERP systems and Google Suite.
• Knowledge of relevant laws and regulations regarding invoices, receipts and taxes.