Client Services Representative

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Client Services Representative is within Escreen located in the Philippines. The role is responsible in shaping Alere’s image with its customers, vendors, and business partners. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.

Responsibilities

• Demonstrated outstanding service orientation with clear verbal and written communications
• Willingness to answer phones, research questions and document all customer interactions
• Flexibility to operate in several systems or platforms and balance tasks throughout the work day
• Ability to multitask in handling customers on various reporting platforms and email queues
• Fostering a customer service culture that strives for 100% customer satisfaction
• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
• Other duties as assigned.
  
  

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree
• Excellent oral and written communication skills
  
  

• Basic Excel, Word and Outlook experience required
• Strong Computer/Software Skills
• Detail-oriented
• Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
• Must have strong oral and written communication skills.