TEBG Customer Service Rep

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Major Duties and Responsibilities
1. Follows a variety of clearly defined procedures under general guidance within customer service areas, such as Account
Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics, etc. Works
independently, although the scope for discretion is limited and the output is reviewed periodically while in progress. The
work priorities are defined with the manager/supervisor. 
2. Uses customer service theories and practices to provide guidance and/or training, as well as leading for change, to support
level co-workers within the same or job-related work group. 
3. Handles inquiries of moderate scope and complexity. Uses basic analytical skills to interpret information, examine variables,draw
 conclusions, and assess alternative methods. Most complex problem solving may require the use of increased judgment
to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action
using greater adaptation to circumstances when necessary.

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