Senior Vice President And Head Of Retail Product Lending

Role Purpose

The Head of Retail Lending is a senior leadership role reporting to the Head of IWPB in the Philippines.  The role holder is responsible for spearheading the execution of the IWPB lending strategy for credit cards, wealth-based lending (AssetLink), and unsecured loans, delivering P&L growth and optimization, conduct / controls KPIs, and increasing sales & servicing for all retail lending products.

We are currently seeking an experienced professional to join our team in the role of SVP and Head of Retail Product Lending.

Principal Accountabilities

Impact on the business

• Execution at pace of activities designed to meet or exceed the growth objectives of IWPB, with particular focus on new lending customer acquisitions, customer engagement, and balance build.
• Management of differentiated Retail lending propositions which drive value and supports delivery of the IWPB Strategy, P&L, and Balance Sheet objectives. Accountable for P&L delivery and portfolio optimization including active pricing and margin management to optimize balance sheet performance.
• Close collaboration with market senior team, key market stakeholders, and Regional Lending teams to deliver results. Ensure that the team can harness the collaboration and support from all relevant parties.
• Maintain close understanding of market trends and client needs in order to manage lending value propositions, portfolio management strategies, and sales strategy optimization to remain competitive in the market.

Clients/Stakeholders

• Owns end-to-end customer journey across all lending products and works with digital (local and global), operations, IT and servicing teams to enhance customer experience and improve sales efficiency
• Champions a customer value driven approach to all lending products
• Ensures lending products meet defined internal hurdles including fair value exchange (FVE).
• Continually reassess operational risks related to Retail Lending and inherent risk in business, taking account of changing economic / market conditions, legal & regulatory requirements, operating procedures & practices, management changes and new technology.
• Collaborates closely with Regional Lending central team for unsecured lending products
• Establish and maintain a market presence through active participation in industry associations

Leadership and teamwork

• Lead and develop an effective team through communication, performance management, career development plans and reward/recognition practices.
• Execute lending product management competency development framework in the market team, developing top talent in the industry
• Provide guidance to staff by properly prioritizing initiatives based on impact to IWPB Business, portfolios, and Group while ensuring timely implementation
• Interact with senior business managers to identify peer company best-in-class service practices & technologies to improve customer growth and service experience.
• Cultivate an environment that supports diversity and reflects the HSBC brand.

Operational effectiveness and control

• Ensure Retail Lending processes comply with local regulations, HSBC group policies/FIMs, and internal procedures
• Compliance with regulatory procedures, also meeting all cross-border requirements
• Ability to evidence on demand adherence to relevant procedures and completion of all First Line of Defense risk management tasks relevant to Retail Lending.
• Timely implementation of internal and external audit points, including issues raised by monitors and external regulators
• Consistent and timely identification, escalation and mitigation of top and emerging risks 
• Continual reassessment of operational risks associated with the role and inherent in the business

Qualifications

Knowledge and experience 

• Minimum of a bachelor’s degree in marketing, business, related field or equivalent experience.
• Strong leadership skills, planning, analytical, communications, decision-making, lateral thinking, influencing, interpersonal and project management skills.
• Thorough understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization.
• Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.
• Strong knowledge of the customer service concept and its impact on customer relationships.
• Strong ability to credibly interact with senior management.

     Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines